Frequently Asked Questions

Q: Do I need to back up my data?

A: There is no need for back up since Salesforce creates multiple copies of your data on different servers.

Q: Can Asuccini access the data that I store in my environment?

A: No, all information about your transactions is securely stored and cannot be viewed by anyone outside your company.

Q: Are the products subscription-based?

A: Yes, unlike traditional software you do not pay for licensing, hardware and IT team upfront.

Q: Is it possible to customize features of Freight Trans Manager?

A: Yes, many features could be customized and many can bed added.

Q: What kind of businesses can use Freight Trans Manager?

A: Any Carrier, Freight Broker, Dispatching company and similar business can use FTM

Q: Is there an annual contract?

A: Yes.

Q: Can I quit using this system anytime?

A: Yes, you can stop using it anytime.

Q: Are there any fees for cancelling?

A: There are no fees for cancellation however, as you are charged yearly, you will be able to use the system until the end of that cycle.

Q: How do I install this? 

A: You just need to signup for the system, Salesforce allocates your space and installs all necessary packages within minutes.

Q: How do I migrate my existing info/database over to this system?

A: Contact us, we will walk you through that process as well.

Q: Is it possible to integrate another software/system with it?

A: Yes, it is very common that different standard tools integrate with Salesforce. Contact us for more information.

Q: What if I want to add a certain feature to this system?

A: Our specialists can help you with that by careful analysis of your requirements.

Q: Do you offer training sessions to use this program? 

A: Yes, please contact us for more information.

Q: I’m a broker, can I use this system?

A: Yes, absolutely.

Q: Is there a limit on the number of users per company?

A: No.

Q: Is it possible to assign different roles for people in the company logging into the system, restricting some views and functionality of the program?

A: Yes, there are pre-defined profiles (Admin, Carrier and Broker) that can be assigned to different users in the organization.

Q: Can drivers or other field staff access the system?

A: Yes, please contact us for more information.

Q: Can I keep information about our fleet in the system?

A: Yes, absolutely.