Every freight business knows the question that never stops: “Where’s my load?”

For years, the answer meant chasing down updates by phone, digging through email chains, or waiting on paperwork. Frustrating for your customers, draining for your team.

The FTM Customer Portal changes that. It’s a secure online hub where your customers can log in anytime to see exactly what’s happening: live shipment status, delivery details, and all the critical documents in one place.

A single source of truth, fully under your control. You decide what’s visible, and your customers always stay informed.

How Does It Work?

The FTM Customer Portal works in six simple steps, designed to keep your customers informed without adding work for your team.

1. Login & Secure Access

Customers log in through your branded portal with their company name and password. Security is powered by Salesforce infrastructure, ensuring uptime and protection for sensitive freight data.

2. Customer Shipping Info Dashboard

Customers can filter, sort, and customize columns and making it easy to focus on what matters most, whether it’s delivery times, order numbers, or specific lanes.

3. Detailed Shipment View

Clicking into a load opens a detailed view: pickup and delivery info, equipment used, service type, weight, and more. This gives customers full clarity on every order, without needing to call your operations team.

4. Document Access (BOL, POD, Invoices)

Every load includes digital access to its documents (Bills of Lading, Proofs of Delivery, invoices, and any supporting paperwork). No more waiting for emails. Customers simply log in, download, and go.

5. Extended Detail for Accuracy

For complex loads, the Customer Portal expands views to include extra details like load references, notes, or customer-specific instructions. This helps avoid errors and makes sure nothing slips through the cracks. FTM also integrates with location tracking apps, allowing customers to see their loads in real time. Through integrations with MacroPoint, TextLocate, Geotab, SatTrack, and other tracking apps, we provide accurate location updates directly within the portal.

6. Office & Admin View

Behind the customer interface, your team maintains full visibility through the office view. You stay in control of which data is shared, while customers enjoy transparency without operational risk.

7. Clear Billing Overview

See the status of shipment invoices at a glance. This gives your clients a clear view of which invoices are paid and which are still in process.

Benefits of the Customer Portal

The FTM Customer Portal helps your business:

• Cut repetitive “where’s my load” calls — customers already see the answer.
• Provide real-time visibility — tracking updates flow directly from your TMS.
• Centralize freight documents — BOLs, PODs, invoices, all in one place.
• Boost customer satisfaction — transparency builds trust and repeat business.
• Save operations time — no more chasing down updates or emailing files.

Who Is It For?

The Customer Portal is designed for every role in freight:

• Carriers – keep shippers updated automatically, without endless calls.
• Shippers – monitor all loads, track delivery progress, and access documents anytime.
• Freight Brokers – give clients full visibility into the loads you manage for them.

No matter the role, the Customer Portal strengthens trust through clarity and access.

See the Customer Portal in Action

Your customers expect visibility. The FTM Customer Portal delivers it.

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