Boost your OTIF performance, delivering orders on-time and in-full, with FTM’s real-time tools, visibility, and workflows. OTIF — On-Time, In-Full — is the gold standard for measuring delivery accuracy. It tracks whether the right products arrived at the right place, in the right quantity, and on time. For U.S. shippers, European 3PLs, and global freight brokers, high OTIF scores protect contracts, reduce penalties, and build long-term trust. But consistently hitting your OTIF targets is tough. Delays, miscounts, and poor coordination all chip away at your performance. That’s where real-time tools come in.
Let’s explore how FTM can help carriers, brokers, shippers, and logistics enthusiasts organize OTIF excellence with speed and accuracy.
1. Build Real-Time Visibility Across Your Network
What it means: OTIF failures usually occur because either the communication fails or an exception flight is too long.
With our Transportation Management System, you monitor shipments in real time. Exception notifications, late pickups, short deliveries, or capacity misalignments, are flagged immediately, empowering dispatchers to act before OTIF slips.
Read more: Dispatch Console: Boost Logistics for Shippers, Brokers & Carriers
2. Automate Exception-Driven Workflows
OTIF isn’t just about tracking, it’s about reacting.
Once an alert fires, we enable automated workflows:
- Trigger corrective messaging to carriers or shippers.
- Adjust dispatch assignments or dynamically reroute loads.
- Audit and report the incident for trend analysis.
These intelligent workflows will help mitigate small issues turning into failures.
3. Strengthen Inventory and Order Accuracy
Unfulfilled orders, whether partials or counted shortages, harm your ‘In-Full’ performance. Inventory miscounts are often contributing factors.
Use FTM to align order planning with accuracy. Your team will see order fulfillment, and identify partial shipments or discrepancies earlier to limit the damage before it crosses to OTIF.
Read more: TMS for Shippers: Top Features for Load Visibility
4. Tackle Root Causes with Data
In the FTM’s Analytics Dashboard, you can pull the results weekly for OTIF reports and review by lane, customer, carrier, or facility.
This reveals:
- When consistently high-risk docks or shippers fail to perform.
- Patterns such as repeated delays or partial shipments.
- If the late inventory receipt indicates risk of inventory shortages.
Data visibility allows you to build improvement initiatives with your tactics or to have discussion(s) with supply chain partners or negotiate better terms or build workflows to reduce documented bypasses going forward.
5. Align Processes with Lean and Integration Best Practices
OTIF can be negatively affected whenever various parts of the supply chain are not aligned, whether from misaligned production schedules, warehouse coordination, or carrier transfer.
Our ecosystem integrates with, and supports, the tools you already use by integrating with platforms like Truckstop, FedEx, DAT and many more… . When the order, warehousing and transport systems align, OTIF execution can be smooth instead of siloed and cumbersome.
6. Lead with Collaboration and Clear SLAs
High OTIF scores depend on partnership expectations, especially with carriers or brokers.
Establish performance targets, consult them regularly through FTM’s dashboards, share the OTIF data with key stakeholders, generate scorecards that are based on performances for those stakeholders, and then go through periodic reviews to co-build solutions.
Read more: Hidden Costs in Logistics: How to Cut Unnecessary Expenses
Implementation Snapshot: OTIF Improvement Workflow
| Step | Action |
| 1. Baseline | Use FTM to pull your current OTIF rate, by customer, lane, product, or carrier. |
| 2. Alert Setup | Configure real-time alerts for delivery deviations and partial shipments. |
| 3. Exception Resolution | Trigger workflows: communicate, reroute, or escalate as needed. |
| 4. Trend Reporting | Review weekly OTIF data to identify systemic issues. |
| 5. Corrective Strategy | Adjust SLAs, rotate carriers, or optimize routing using insights. |
| 6. Reassess | Evaluate next period’s OTIF improvements and refine further. |
Improve OTIF Performance Before It Impacts Your Bottom Line
On-Time, In-Full delivery isn’t just a goal, it’s a competitive advantage. With FTM’s real-time tracking, automated exception handling, and actionable analytics, you’re not just watching OTIF performance… you’re improving it every day.
Stop missing deadlines. Start closing delivery gaps.
Track smarter.
React faster.
Deliver fully.
Ready to improve your OTIF performance across your logistics network?
Book your free demo now and see how FTM helps carriers, brokers, and shippers stay on time, every time.
