TMS for Shippers.
Native to Salesforce.
FTM is a Salesforce-native TMS for shippers that connects carrier and broker governance, freight spend, dispatch, tracking, documents, invoices, customer visibility, and multi-site reporting in one system.
Control Freight Spend Before Month-End.
The average shipper runs transportation across four to six systems. As a result, cost, carrier performance, customer status, and invoice readiness often become visible only after the team can still change the outcome.
Lane cost appears after month-end
Finance works from invoice exports while operations works from TMS data. Therefore, neither team sees the complete freight cost while it can still act.
Carrier decisions rely on memory
Without lane-level service, claims, compliance, and cost history together, each award depends on anecdotal performance instead of governed data.
Customer service must call logistics
Shipment status stays in a separate TMS while customer records stay in Salesforce. Consequently, routine tracking questions become manual handoffs.
Documents delay reconciliation
Missing PODs, accessorials, carrier invoices, and rate differences slow invoice approval and hide freight-spend variance.
Freight Spend Finance Can Trust
See cost by lane, carrier, shipment, customer, division, and location from the same records operations uses.
Carrier Awards Backed by Performance
Use compliance, service failures, claims, lane history, rates, and tender behavior before assigning the next shipment.
Visibility on Customer Records
Customer service and account teams see status, ETA, exceptions, and freight activity without leaving Salesforce.
Run the Shipper Workflows That Control Cost and Service.
Instead of operating separate carrier portals, tracking tools, document inboxes, and finance exports, shipper teams work from connected FTM records inside Salesforce.
Shipment Requests, Quotes, and Tenders
Create shipment requests, compare rates, tender approved carriers or brokers, and keep the award tied to lane and account history.
- Rate generation and quote requests
- Carrier and broker tendering
- Preferred tender sequencing
Carrier and Broker Governance
Manage onboarding, compliance, insurance, certifications, service history, claims, lane fit, and contract performance before assigning freight.
- RMIS, SaferWatch, and Highway
- Carrier and broker scorecards
- Spot versus contract comparison
Tracking, Exceptions, and Portals
Give logistics, customer service, account teams, and customers the shipment status, ETA, milestones, and exceptions each role needs.
- Live GPS and milestone updates
- Automated exception alerts
- Branded customer portal
Documents, Freight Spend, and Invoices
Connect BOLs, PODs, accessorials, carrier invoices, rate variance, disputes, and budget reporting to the same shipment record.
- AutoFill document capture
- Invoice matching and disputes
- Spend by lane, carrier, and division
Run the Full Freight Lifecycle on One Salesforce Record.
Every request, tender, carrier decision, document, invoice, and service event stays tied to the shipment, facility, carrier, customer, and Salesforce account.
Govern the Approved Carrier and Broker Network.
Shipper teams can evaluate compliance, performance, lane history, cost, and tender behavior at the point of assignment.
- Carrier onboarding, vetting, insurance, certifications, and renewals
- Live RMIS, SaferWatch, Highway, authority, and safety status
- Scorecards for on-time delivery, claims, failures, cost, and lane fit
- Lane history, rate variance, volume, and spot versus contract comparison
- Preferred tender sequencing for contracted carriers and brokers
- Performance by carrier, broker, lane, facility, division, and equipment
Give Every Team the Right Freight Visibility.
Meanwhile, each stakeholder works from the same live shipment record without routing every question through logistics.
- Customer service sees shipment status, ETA, and exceptions
- Finance sees freight cost, invoice status, disputes, and payment history
- Operations receives alerts for delays, missed pickups, and compliance
- Account teams see freight activity on Salesforce customer records
- Customers use branded self-service shipment tracking
- Leadership reviews spend, scorecards, service, and network exceptions
Run Every Facility and Division From One Shipper TMS.
Leadership gets consolidated network visibility while each facility and business unit uses the approval paths, carriers, rates, documents, and workflows its operation requires.
Transportation Operations Run Inside Salesforce.
FTM does not sync a separate TMS database to Salesforce. Instead, customer, facility, carrier, broker, shipment, document, invoice, and reporting records share the same platform and security model.
No Salesforce Integration Layer to Maintain.
A traditional TMS adds another login, duplicate customer records, API synchronization, separate reporting, and another security review. FTM removes that connector layer because transportation already runs on Salesforce.
Connect the Systems Around the Salesforce Freight Record.
FTM supports ERP, accounting, telematics, visibility, compliance, routing, document, and load-board tools. Every integration returns operational data to the same shipment record instead of creating another reporting silo.
Explore the Integration Ecosystem →Turn Freight Documents Into Governed Salesforce Data.
At enterprise volume, manual entry creates rate mismatches, accessorial disputes, delayed invoices, and unreliable spend reporting. AutoFill reads inbound freight documents and creates structured Salesforce records with human approval. The standard allowance includes 50 documents monthly.
See AutoFill on your documents →Measure the Shipper Outcomes That Affect Cost and Service.
Therefore, connected operational and financial records help leaders review freight spend against budget, rate variance, broker margin and markup, on-time delivery, carrier performance, invoice accuracy, exceptions, and facility results.
Shipper Performance in One Reporting Layer
Verified AppExchange Customer Story
“What set FTM apart is the control it gives us over the entire logistics process, from tracking carriers and shipments to receiving load updates directly inside Salesforce. We now manage the system rather than being managed by it.”
In the demo, we map your monthly shipment volume, facility structure, carrier and broker network, freight spend, service targets, invoice process, and Salesforce environment to identify where control and savings can appear first.
Model the ImpactCore Shipper Workflows Live in as Little as 14 Days.
Because FTM is built on Salesforce infrastructure, implementation focuses on configuration, migration, integrations, testing, and training instead of building a separate CRM connector.
Set up the Salesforce org, FTM, users, roles, facilities, divisions, approval paths, and security.
Import customers, carriers, brokers, facilities, lanes, rates, equipment, and core shipper workflows.
Test ERP, accounting, compliance, tracking, telematics, documents, portals, and reporting.
Prepare logistics, procurement, customer service, finance, leadership, and administrators for production.
What the Enterprise Shipper Rollout Scopes
The plan is built around your transportation network rather than a generic small-team package.
Questions Shipper Teams Ask Before Choosing FTM.
These answers cover multi-site transportation, divisional workflows, Salesforce licensing, freight spend, customer visibility, carrier governance, and implementation.
Can FTM support multiple locations and facilities?
Yes. Each facility, warehouse, origin, or destination can use its own workflows, users, and reporting while sharing one carrier network and unified Salesforce dashboards.
Can different divisions use different transportation workflows?
Yes. Business units can run separate approval workflows, carrier preferences, rate structures, and document templates in the same Salesforce instance. Meanwhile, role-based access controls what each team sees and can do.
Does FTM work if we already use Salesforce?
Yes. FTM installs into your existing Salesforce environment. Therefore, customer records, accounts, users, permissions, and existing automations can remain in place.
What if we do not currently use Salesforce?
FTM can include the Salesforce Enterprise environment as part of the rollout, so a separate Salesforce procurement is not required before implementation.
Can finance report on freight spend without exporting data?
Yes. Because freight cost, accessorials, invoice status, disputes, and carrier payment data live inside Salesforce, finance can report by lane, carrier, customer, division, and location without spreadsheet exports.
Can customers see their shipment status?
Yes. FTM includes a branded customer portal for self-service shipment tracking. As a result, customers receive visibility without access to your internal Salesforce environment.
Can we manage carriers and brokers in one place?
Yes. FTM supports onboarding, RMIS, SaferWatch, Highway, compliance, insurance, scorecards, service history, lane performance, rate variance, and preferred tender sequencing in Salesforce.
How is implementation handled?
FTM’s implementation team handles the Salesforce configuration, so your team does not need Salesforce developers to go live. However, multi-site configuration, ERP integration, and large data migrations may use a phased rollout.
See How FTM Would Run Your Carriers, Facilities, and Freight Spend.
An executive demo reviews your facility structure, freight volume, carrier and broker network, service targets, integrations, implementation scope, and Salesforce requirements.
