SaferWatch Integration Guide

Instantly verify carrier safety, authority, insurance, and compliance — right inside your FTM TMS.

Overview

SaferWatch (by Truckstop) is a carrier vetting and monitoring platform used by brokers and shippers to ensure that every carrier they hire meets compliance and safety standards.

With FTM’s SaferWatch integration, you can:

• Auto-fill carrier data into the Carrier record
• Instantly check carrier authority and insurance
• Verify carrier contact info, equipment, and safety ratings
• Minimize risk without leaving your workflow

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What This Integration Does

• Connects your FTM Carrier records with SaferWatch data
• Pulls live details using MC or DOT number
• Automatically populates fields like:
  • Authority status
  • Insurance expiration
  • Safety rating
  • Operation type
  • Contact email & phone
• Optionally shows carrier risk warnings based on criteria you define

Setup Instructions

1. Get API Access

To activate the integration, your company needs:

• An active SaferWatch subscription (includes API access)
• Your unique ServiceKey and CustomerKey

You can request API access via your SaferWatch/Truckstop account rep.

2. Save API Credentials in Salesforce

Your Salesforce implementation team will securely store:

• Service Key
• Customer Key
• Any additional configuration (like risk scoring thresholds or field preferences)

No manual setup is required on your side.

3. Using the Integration

Once active:

1. Open any Carrier record in FTM
2. Enter the MC or DOT number
3. Click the “Verify with SaferWatch” button
4. All mapped fields will auto-fill in seconds

No need to retype contact info, insurance details, or authority status.

Field Mappings

FTM Field	SaferWatch Field	Notes
Carrier Name	Legal Name	Pulled from FMCSA
Authority Type	Operating Authority	Common/Contract/None
Insurance Expiration	Cargo/Auto Expiration	Flags if expired or near expiry
Safety Rating	FMCSA Safety Score	Satisfactory / Conditional / Unrated
DOT / MC Number	DOT, MC	Used to fetch record
Phone / Email	Carrier Contact Info	Populated from SaferWatch profile
Risk Score (Optional)	Custom logic (FTM)	Based on authority, insurance, rating

Risk Management Add-Ons (Optional)

You can configure FTM to:

• Block dispatching to risky carriers (based on rules you define)
• Highlight carriers with upcoming insurance expiry
• Notify team when a carrier’s safety rating changes

These rules are customizable per organization.

FAQ

1. Can I verify carriers from the Load screen?
   Yes — as long as the carrier is linked to the Load, you can trigger verification directly.
2. Do I need to refresh data manually?
   You can — or FTM can schedule periodic updates to re-verify every 30/60 days.
3. What happens if the MC/DOT is invalid?
   The system will return an error, and no fields will be populated. You’ll be prompted to double-check the entry.

Need Help?

For setup, API access, or field customization, contact your FTM implementation specialist or email [email protected]