Ward Integration Guide

Connect your Salesforce environment with Ward Trucking’s Rate Quote API to instantly calculate LTL rates based on your load data.

Overview

Ward Trucking offers real-time LTL rate quotes via a simple XML-based API. Salesforce’s integration allows you to:

• Pull spot quotes from Ward directly from Load view
• Auto-fill weight, pieces, NMFC class, and locations
• Retrieve accurate pricing based on your Ward account
• Use the data to book faster or build a quote

This integration uses a POST call to Ward’s rate quote endpoint with structured XML.

What You’ll Need

• An active Ward account with API quoting enabled
• Your Ward account number (pricing account)
• Valid API username and password
• FTM integration enabled (email [email protected] to request setup)

Setup Steps

Step 1: Required Fields in FTM

Ensure the following fields exist and are populated on your Load object:

• Origin City
• Origin State
• Origin Zipcode
• Destination City
• Destination State
• Destination Zipcode
• Total Weight
• Total Pieces
• Freight Class
• Pallet Count
• Billing Terms (PPD, COL, etc.)
• Customer ID (your Ward pricing account number)

Step 2: Apex Callout Class

A backend Apex class handles the XML callout to Ward. It constructs the payload, sends the request, and captures the response.

Here’s a simplified example of the Apex logic used:

apex

CopyEdit

HttpRequest req = new HttpRequest();
req.setEndpoint('https://wardtlctools.com/wardtrucking/webservices/ratequote');
req.setMethod('POST');
req.setHeader('Content-Type', 'text/xml');
req.setHeader('Accept', '/');
req.setBody(xmlPayloadString); // Constructed XML body

HttpResponse response = new Http().send(req);
System.debug(response.getStatus());
System.debug(response.getBody());

Step 3: VFP / UI Integration (Optional)

If you want to expose the rate quote request in a Visualforce page or LWC:

• Add a “Request Ward Rate” button
• Call the Apex method and display the returned rate or response message
• Use conditional logic to handle errors or missing fields

Endpoint Reference

POST to:
 https://wardtlctools.com/wardtrucking/webservices/ratequote

Request Format: XML
Authentication: Basic username/password embedded in XML body
Response: XML with rate or error message

Field Mapping

FTM Field	Ward API Field	Notes
Origin City	<OriginCity>	Required
Destination State	<DestinationState>	Required
Weight	<Weight>	In pounds
Pieces	<Pieces>	Total items
Freight Class	<Class>	NMFC class (e.g. 50, 70)
Billing Terms	<BillingTerms>	Typically PPD or COL
Customer ID	<Customer>	Your Ward pricing account ID
Accessorial	<AccessorialItem>	e.g., IDC, LFT, optional

FAQs

1. What if I get an error like “Invalid pricing account”?
    Check that the Customer field is populated with your valid Ward pricing account number.
2. Can I submit multiple accessorials?
    The current structure supports only one AccessorialItem, future expansion may allow arrays.
3. Is the callout synchronous or background?
    The Apex logic performs a synchronous POST, expect a response within 1-2 seconds.
4. Can I test in a sandbox?
    Yes, contact FTM to enable sandbox testing and stub the endpoint response.
5. Can I trigger this from Flow or Process Builder?
    Yes, FTM can expose the callout method via an invocable action.

Need Help?
For setup help or issues, email: [email protected]