Signed at the door. Stored automatically. No phone tag.
The Proof of Delivery (POD) is the document that closes the loop on every load. It confirms the shipment arrived, the goods were received, and the delivery was accepted, or notes any exceptions if something was damaged or short. Without a signed POD, you have no evidence the job was done.
In FTM, the POD is tied directly to the Load record. When a driver marks delivery complete and uploads a signed copy, it attaches to the load automatically, visible to your team, your customer, and your accounting department without a single email or phone call.
What a Proof of Delivery Includes
A complete POD captures everything needed to confirm delivery and support a future invoice or freight claim:
Delivery Information
- Load number and PRO number
- Carrier name and driver name
- Scheduled delivery date vs. actual delivery date and time
- Delivery address (name, street, city, state, zip)
Shipment Details
- Number of pieces / pallets delivered
- Commodity description
- Total weight (lbs)
- Condition of goods at delivery (intact / damaged / short)
Exception Notes
- Any shortage or overage in piece count
- Visible damage description (if applicable)
- Refused delivery reason (if applicable)
Signature Block
- Receiver printed name
- Receiver signature
- Date and time of delivery
How It Works Inside FTM
FTM connects the POD to the load lifecycle without any manual filing. Drivers submit the signed document from the field; your team sees it instantly.
Step by step
- Driver completes the delivery stop in the FTM Driver Portal
- Driver uploads a photo of the signed POD directly from their phone
- FTM attaches the document to the Load record in Salesforce automatically
- Your team sees the POD on the load, no email, no text, no chase
💡 POD drives the invoice. Once the POD is on the load, your billing team can generate the freight invoice from the same record, no separate document retrieval needed. The delivery is confirmed, the data is already there.
POD and Freight Claims
If a customer reports damaged or missing goods, the POD is the first document you’ll need. FTM keeps it attached to the load indefinitely, so if a claim comes in 30 days later, you can pull the signed POD in seconds, with the exact condition noted at delivery.
A clean, timestamped POD with exception notes is your strongest protection against disputed claims. A missing POD is the fastest way to lose one.
The POD in the Freight Document Lifecycle
The POD is the final field document, it closes out the load so invoicing can begin.
Signed before the first load. Governs the entire relationship.
Shipper requests a price. Broker or carrier responds with a quote.
Shipper formally offers the load. Carrier accepts or declines.
Sent immediately after acceptance. Locks in the lane, rate, and terms.
Generated at dispatch. Travels with the driver.
Proof of Delivery
Signed at delivery. Triggers invoicing.
Sent to the customer after confirmed delivery.
Ready to see FTM in action?
Book a live demo and we’ll walk you through the full document workflow: BOL, Rate Con, Invoice, and Lane Quote – directly inside the platform.
