Support
FTM Support Center
Access implementation resources, user guides, setup documentation, and operational reference material for Freight Transportation Manager.
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Primary Guides
The core HTML documentation guides for FTM users and administrators.
Guide
Broker Guide
Learn the daily workflows for freight broker operations inside FTM. Covers quoting, load management, carrier sourcing, dispatch, and billing.
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Guide
Carrier Guide
Understand dispatch, fleet management, and carrier workflows inside FTM. Covers driver assignment, load tracking, POD, and settlements.
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Guide
Shipper Guide
Learn how shipper teams use FTM to manage orders, shipments, carrier collaboration, tracking, documents, and reporting.
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Guide
Salesforce Import Guide
Step-by-step guide for importing data into Salesforce using the Import Wizard. Covers data preparation, field mapping, and validation.
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Resources
Frequently Used Resources
07
Coming Soon
In production
Release Notes
Platform updates and feature changelog
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For technical questions, implementation assistance, configuration help, and operational support. Response within one business day.
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For platform evaluations, Salesforce architecture discussions, implementation planning, and strategic operational review. Not for existing support issues.
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