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XPO LTL Integration for Salesforce

XPO Rates, Pickup,
BOL & Tracking
Inside FTM

FTM connects with XPO’s six REST APIs, rate quotes, pickup scheduling, BOL creation, shipment tracking, document retrieval, and transit-time tools, all inside FTM on Salesforce.

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ftm.cloud · Lane Quote · XPO Selection
Rate Comparison, Chicago, IL → Dallas, TX · 4 pallets · 1,200 lb
XPO LTL
$748.50
3 business days
Best Value
Carrier B
$812.00
4 business days
Carrier C
$894.25
3 business days
XPO selected · Confirmation #XPQ-20261014
⚑ Illustrative example, rates, transit times, and confirmation numbers are sample data
XPO Shipment Lifecycle in FTM
Lane Quote + Rate + Transit
›
Pickup Request
›
BOL + Labels
›
Tracking
›
Documents
4.9 AppExchange Rating
46+ Integrations
Salesforce-Native TMS
6 XPO API Groups Documented
OAuth 2.0 REST APIs
Rating API

XPO Rate Quotes and Transit Times from the Lane Quote

From any FTM Lane Quote, request a live XPO LTL rate, including accessorial and special services, alongside your other contracted carriers. Transit time calculations run through XPO’s dedicated LTL Shipping Tools API.

  • ✦ Create new rate quotes and retrieve existing quotes by confirmation number or date range
  • ✦ Special services supported: GUR (Guaranteed), G12 (Guaranteed by Noon), and RRS
  • ✦ Transit time calculator returns estimated delivery windows via XPO’s LTL Shipping Tools API
  • ✦ Lineal foot calculator and service center locator available through the same API group
Available for Integration Rating API + LTL Shipping Tools API
FTM · Lane Quote · LQ-2026-4471
Origin
Chicago, IL 60607
Destination
Dallas, TX 75201
Weight
1,200 lb
XPO Rate Response
Standard LTL
$748.50
3 business days
Conf. #XPQ-20261014
GUR Guaranteed
$891.00
3 business days
Guaranteed delivery
Transit: 3 business days · Pickup: Oct 14
⚑ Illustrative example, rates, dates, and confirmation numbers are sample data
Pickup Request API

Schedule, View, and Cancel XPO Pickups from Salesforce

Once a rate is selected, FTM can submit a pickup request to XPO through their REST API capturing confirmation, driver instructions, and pickup window without leaving Salesforce.

1
Confirm Shipment Details
Origin address, freight class, piece count, weight, and any handling notes are pre-populated from the FTM Lane Quote record.
2
Select Pickup Window
Choose the ready time and close time at the pickup location. XPO’s API accepts earliest and latest pickup windows per request.
3
Submit and Receive Confirmation
FTM submits the request via XPO’s Pickup API and stores the returned confirmation number against the Salesforce shipment record.
4
View or Cancel When Needed
Existing pickups can be retrieved or cancelled through the same API group, supporting schedule changes without manual carrier calls.
Available for Integration Pickup Request API
FTM · Pickup Request · XPO LTL
New XPO Pickup Request
Pickup Date
Oct 14, 2026
Ready Time
08:00 AM
Close Time
04:00 PM
Total Weight
1,200 lb
✓
Pickup Confirmed
Confirmation #PU-2026-88341 · XPO LTL · Oct 14, 2026
⚑ Illustrative example, confirmation numbers, dates, and addresses are sample data
Bill of Lading API

BOL Creation, PDF Retrieval, and Shipping Labels

XPO’s documented BOL API supports the full BOL lifecycle, create with or without a pickup request, update, cancel, and retrieve BOL PDFs, PAPS labels, and shipping labels.

FTM · BOL Preview · PRO# 381-447892
Bill of Lading
PRO # 381-447892

Acme Manufacturing Inc.
1400 W Lake St, Chicago IL 60607

Westfield Distribution LLC
2800 Commerce Dr, Dallas TX 75201

XPO LTL

Standard LTL · Class 70

Pieces
4 plt
Weight
1,200 lb
Class
70
NMFC
155570
XPO LTL · 381-447892 · CLASS 70
⚑ Illustrative example, PRO number, addresses, and shipper data are sample data

XPO BOL API: Full Lifecycle Support

XPO officially documents a comprehensive BOL REST API, one of its most capable API groups. When configured in FTM, this enables the entire BOL workflow without leaving Salesforce.

Create BOL
Create a BOL linked to an existing pickup request, or create standalone without a prior pickup
Update and Cancel
Modify BOL details or cancel through the API; list one or many BOLs by criteria
Retrieve PDFs and Labels
Retrieve the BOL as a PDF, shipping label, and PAPS label (for Canada-bound shipments); email BOL PDF directly through the API
Available for Integration BOL API
Shipment Tracking API

XPO Tracking, Status and Full Event History

FTM connects to XPO’s Tracking API to retrieve current status and movement history for one or multiple PRO numbers. Shipment events attach to the Salesforce record where your team already works.

  • ✦ Single PRO tracking: retrieve current status from pickup through delivery
  • ✦ Multiple PRO batch tracking: retrieve status for a list of shipments in one request
  • ✦ Full event history: movement-specific events or complete shipment timeline
  • ✦ Tracking results stored on the Salesforce shipment record via configured FTM workflow
Available for Integration Shipment Tracking API
FTM · Tracking · PRO# 381-447892
PRO# 381-447892
Chicago, IL → Dallas, TX
In Transit
✓
Pickup Complete
Oct 14, 2026 · 09:22 AM · Chicago, IL
✓
Departed Origin Terminal
Oct 14, 2026 · 06:15 PM · Chicago Service Center
✓
Arrived at Hub
Oct 15, 2026 · 04:30 AM · Memphis, TN Hub
▶
Departed Hub, In Transit
Oct 15, 2026 · 11:45 PM · Memphis, TN Hub
○
Out for Delivery
Est. Oct 17, 2026 · Dallas, TX
○
Delivered
Est. Oct 17, 2026 · Dallas, TX 75201
⚑ Illustrative example, PRO number, dates, and locations are sample data
Imaging API

Delivery Receipts and Shipment Documents in Salesforce

XPO’s Imaging API retrieves documents attached to a PRO number, including delivery receipts, inspection reports, and customs documents, and makes them accessible within FTM records.

Bill of Lading
BOL Image
Delivery Receipt
POD
Delivery Return Receipt
Return POD
Customs Documents
Cross-Border
Inspection Report
Freight Inspection
Letter of Authority
LOA
NMFC Certification
Classification
+
Additional Images
Per XPO Support
Available for Integration Imaging API · Retrieval by PRO Number
Documents retrieved via XPO’s Imaging API when available for the PRO number. Document availability depends on shipment status and XPO’s imaging system.
All Six API Groups

Six XPO API Groups Available for FTM Integration

Rating API

Create and retrieve LTL rate quotes with special services including GUR, G12, and RRS.

Available for Integration

Shipment Tracking API

Retrieve current status and full event history for single or multiple PRO numbers.

Available for Integration

Pickup Request API

Create, view, list, and cancel pickup requests with confirmation numbers.

Available for Integration

Bill of Lading API

Create, update, cancel, and retrieve BOLs with PDF, shipping label, and PAPS label support.

Available for Integration

Imaging API

Retrieve shipment images by PRO number including delivery receipts and customs documents.

Available for Integration

LTL Shipping Tools API

Transit time calculator, service center locator, and lineal foot calculator.

Available for Integration

XPO Handles the Freight. FTM Handles the Data.

A clear division of responsibility, XPO’s network and APIs handle carrier execution; FTM handles your Salesforce data model, workflow logic, and multi-carrier management.

XPO Handles
API endpoints, authentication, and network infrastructure
Rate engine, contracted pricing, and accessorial calculations
Pickup dispatch, driver routing, and freight movement
BOL generation, PRO number assignment, and PDF creation
Shipment event data and shipment image storage
Service center network and transit time calculations
FTM Handles
OAuth 2.0 token management and API credential security
Lane Quote record, carrier selection, and rate comparison UI
Pickup request submission and confirmation storage in Salesforce
BOL data entry, label retrieval, and document association to records
Tracking data storage, record updates, and team visibility
Freight reporting, billing, and multi-carrier analytics in Salesforce

What Changes When XPO Connects to FTM

⬅ Without FTM Integration
Rate requests require logging into XPO’s portal or calling for a quote, then manually entering the rate elsewhere
BOL creation is done in XPO’s web interface; PDFs downloaded and re-uploaded to Salesforce attachments
Tracking requires navigating to XPO’s site per shipment; updates are manually logged
Delivery receipts and documents are retrieved manually and stored outside Salesforce, breaking audit trails
Freight data lives in carrier portals and spreadsheets, not in Salesforce where your team reports from
✦ With FTM + XPO Integration
✓ XPO rates are requested from the Lane Quote alongside other contracted carriers, one comparison, one workflow
✓ BOL creation, PDF retrieval, and label generation run through XPO’s API and link directly to Salesforce records
✓ Shipment tracking is retrieved via XPO’s API on a configured schedule and stored on the Salesforce shipment record
✓ Delivery receipts and shipment images are retrieved via XPO’s Imaging API and surfaced inside FTM
✓ XPO freight data captured through the integration, rates, BOLs, tracking, documents, lives in Salesforce where your team already operates
Business Outcomes

Three Operational Shifts That Come with the Integration

One Freight Record Per Shipment
Rate, pickup confirmation, BOL, tracking status, and delivery receipt all attach to the same Salesforce record. Your team stops assembling shipment data from multiple sources.
XPO Managed Entirely in Salesforce
When configured, the full XPO workflow, from rate request through document retrieval, runs without leaving Salesforce.
Freight Data You Can Report On
XPO freight data captured in Salesforce becomes reportable alongside your other carrier data, lane cost comparisons, transit performance, and shipment volume in Salesforce dashboards.

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Frequently Asked Questions

FTM is designed to integrate with all six of XPO’s documented REST API groups: Rating, Shipment Tracking, Pickup Request, Bill of Lading, Imaging, and LTL Shipping Tools. XPO’s APIs use OAuth 2.0 authentication and support both JSON and XML formats. Contact FTM to discuss which API groups are active for your configuration.
Yes, XPO officially documents a comprehensive BOL API that supports creating BOLs with or without a prior pickup request, updating and cancelling BOLs, and retrieving BOL PDFs, shipping labels, and PAPS labels. When this API group is configured in FTM, the full BOL workflow runs inside Salesforce.
XPO’s Imaging API retrieves images by PRO number. Documented image types include: Bill of Lading, Delivery Receipt, Delivery Return Receipt, Customs Documents, Inspection Report, Letter of Authority, and NMFC Certification. Document availability depends on shipment status and XPO’s imaging system at the time of the request.
XPO’s Rating API documents three special services: GUR (Guaranteed), G12 (Guaranteed by Noon), and RRS. When FTM requests a rate quote, it can include these service types and return the corresponding guaranteed rates alongside standard options for comparison.
XPO’s Tracking API supports both single-PRO and multi-PRO requests in a single API call. FTM can be configured to retrieve tracking status and event history for multiple shipments and store the results against the corresponding Salesforce records on a configured schedule.
You need an active XPO LTL account, API credentials obtained through XPO’s registration process (contact [email protected] for onboarding), and FTM configured with those credentials. The XPO APIs use OAuth 2.0 with bearer token authentication. FTM handles token lifecycle management within the integration. Book a demo to discuss your specific requirements.
XPO LTL · All Six APIs · Salesforce-Native

See How XPO LTL Workflows Can Run Inside FTM

Walk through the XPO integration, from Lane Quote to delivery receipt, with an FTM specialist. A valid XPO LTL account and FTM configuration are required for production use.

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