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Saia LTL Freight Integration

Saia LTL Integration with FTM in Salesforce.

Saia’s REST APIs support rate quotes, eBOL creation, shipment tracking, and document retrieval. Each requires its own subscription through Saia’s developer portal. FTM can integrate any combination to bring carrier data onto the Salesforce transportation record, based on your account configuration and integration scope.

Rate Quote API Tracking API eBOL API Image / Documents API
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Saia REST APIs available for FTM integration
Rate Quote REST API
Customer-specific LTL rates, transit time, accessorials, pallet rates
Customer Tracking REST API
Shipment status after dispatch via Saia Secure authentication
eBOL REST API
Electronic BOL creation, PDF, and pallet/package label generation
Image REST API
Retrieve shipment documents including POD and delivery receipts
Each API requires a separate subscription and API key from Saia’s developer portal. FTM integration depends on your account configuration.
4.9
AppExchange rating
46+
FTM carrier integrations
Salesforce
Native FTM platform
218
Saia terminals with U.S. nationwide coverage
Rate Quote REST API

Customer-Specific Saia LTL Rates and Transit Times, Returned to the FTM Lane Quote in Salesforce.

Saia’s Rate Quote REST API returns customer-specific LTL rate estimates using your Saia Secure account credentials. Rates reflect origin, destination, weight, freight class, and any applicable accessorials. Transit time is returned alongside the rate. FTM can integrate rate retrieval so Saia pricing is available from the Lane Quote in Salesforce without navigating to saia.com separately.

Rate quotes with or without Saia Secure credentials
Saia’s Rate Quote API can return LTL rate estimates without a Saia Secure account. Where customer credentials are configured, the API returns account-specific negotiated pricing. Rates are estimates at time of request, not guaranteed pricing.
Supported accessorials
Residential pickup / delivery
Limited access pickup / delivery
Liftgate at pickup / delivery
Inside pickup / delivery
Excessive length
Hazardous materials
Sort and/or segregate
COD, marking and tagging
Pallet rates and Saia Guaranteed service options
If your Saia account is configured for pallet rates, pallet dimensions are required in the rate request. Saia Guaranteed service levels (Standard by 12 PM, 2 PM, or 5 PM) are also available where applicable to your account.
FTM Lane Quote
Saia Rate Retrieved
Shipment details
Origin
Memphis, TN 38118
Destination
Charlotte, NC 28201
Weight
560 LB
Freight Class
Class 85
Accessorials
None
Saia rate response
Net Charge
$186.75
Transit Days
2 business days
Service
Standard LTL

All values are illustrative. Actual rates and transit times are returned by Saia at time of request based on your account profile. Rates are estimates, not guaranteed. A new request may be needed to confirm pricing before tendering. Saia operates 218 terminals with U.S. nationwide coverage.

eBOL + Pickup

Electronic BOL Creation and Shipping Labels – Available via Saia’s eBOL API.

Saia’s eBOL REST API creates the Bill of Lading, generates the PDF document, and produces pallet and package labels. FTM can integrate BOL creation so the BOL and labels are generated from the FTM shipment record rather than through saia.com separately.

eBOL REST API
Available

Saia documents an eBOL REST API for electronic Bill of Lading creation. FTM can integrate BOL creation from the shipment record, generating the BOL document and shipping labels without navigating to saia.com separately.

Electronic BOL creation and PDF document generation
Package and pallet label generation via eBOL API
Available for integration based on Saia account access and eBOL API subscription
Pickup Scheduling
Where Available

Saia provides electronic pickup scheduling for customers. FTM can integrate pickup scheduling where Saia provides an approved programmatic interface for the customer account. Contact the FTM team to confirm whether a supported electronic pickup path is available for your specific account setup.

Saia supports customer pickup scheduling electronically
Integration available where an approved programmatic interface is confirmed for the account
Tracking + Document Retrieval

Saia Shipment Status and Proof of Delivery – Available on the FTM Transportation Record.

Saia’s Customer Tracking REST API returns shipment status updates. The Image REST API retrieves shipment documents including the POD and delivery receipts. FTM can integrate both so Saia carrier status and documents are accessible from the Salesforce record without a separate saia.com login.

Customer Tracking REST API
Available

Saia’s Customer Tracking REST API returns shipment status after dispatch. Authentication uses the Saia Secure account credentials. FTM can integrate tracking to surface Saia shipment status on the FTM transportation record in Salesforce.

Shipment status updates after carrier pickup
Saia Secure account authentication required for customer-specific tracking
Available for integration based on Saia Tracking API subscription
Image REST API (Document Retrieval)
Available

Saia documents an Image REST API for shipment document retrieval, including proof of delivery and BOL images. FTM can integrate document retrieval to surface Saia shipping documents on the FTM record without navigating to saia.com.

Retrieve POD, BOL, and shipment document images
Documents linked to the FTM transportation record
Available for integration based on Image API subscription and account access
Each Saia API requires a separate subscription and API key
Saia’s Rate Quote, Customer Tracking, eBOL, and Image REST APIs are each subscribed to independently at Saia’s developer portal. A Saia Secure account is also required for authentication on the Rate Quote and Tracking APIs. FTM can be configured for any combination of these based on which APIs your account has subscribed to.
Two systems, one workflow

Saia Manages the LTL Network. FTM Manages the Transportation Record in Salesforce.

Saia provides the LTL infrastructure – rates, BOL, pickup, tracking, and documents. FTM provides the Salesforce-native layer where carrier data connects to the transportation record driving quoting, dispatch, and operations.

Saia LTL Freight Provides
Customer-specific LTL rate estimates with transit time via Rate Quote REST API
Accessorial pricing including residential, limited access, liftgate, and inside service
Electronic BOL creation, PDF, and pallet/package labels via eBOL REST API
Pickup execution and confirmation via carrier-connected dispatch workflow
Shipment status updates via Customer Tracking REST API
POD, BOL image, and shipment documents via Image REST API
218 terminals with U.S. nationwide coverage; additional service via carrier partners including Canada
FTM Can Integrate
Saia rate and transit time on the Lane Quote in Salesforce
Accessorial selection on the Lane Quote sent to Saia Rate Quote API
BOL creation and label generation from the FTM shipment record
Pickup scheduling where Saia provides an approved electronic interface for the account
Saia shipment status surfaced on the FTM transportation record
POD and Saia shipment documents linked to the FTM record
Why Saia in FTM

Saia Documents REST APIs for Rate Quoting, eBOL, Tracking, and Document Retrieval. FTM Can Connect Each to the Salesforce Transportation Record.

Saia documents REST APIs for rate quoting, eBOL creation, shipment tracking, and image/document retrieval – each independently subscribable from Saia’s developer portal. FTM can integrate any combination so Saia carrier data flows onto the Salesforce transportation record based on your account setup.

Independently subscribable APIs across the lifecycle
Saia’s Rate Quote, Customer Tracking, eBOL, and Image/Document APIs are each available from Saia’s developer portal with independent subscriptions. FTM can integrate any combination based on which APIs are active for your account, without requiring all to be enabled.
Customer-specific pricing via Saia Secure
The Rate Quote API returns negotiated account pricing using Saia Secure authentication – not generic published tariff rates. This means rates returned on the FTM Lane Quote reflect the actual pricing your Saia account has been set up with, alongside your regular accessorial profile.
Rate to document in one connected workflow
When all four APIs are configured, the FTM record can span rate quoting, BOL creation and labels, pickup scheduling, shipment tracking, and proof-of-delivery retrieval – without the operations team leaving Salesforce to access saia.com at each step.
Before and after

What Changes When Saia is Connected to FTM in Salesforce

Without FTM integration, Saia data lives in saia.com – rate lookups, BOL creation, tracking, and POD retrieval each requiring a separate portal session. With FTM, those steps connect to the Salesforce record where the rest of the workflow lives.

Without Saia connected to FTM
Log into saia.com to get a rate quote for each shipment
Re-enter origin, destination, class, and weight to get the rate
Create the BOL and print labels from saia.com separately
Log into saia.com again to check shipment status during transit
Download POD from saia.com and attach to Salesforce record manually
With Saia capabilities integrated into FTM
Saia rate and transit time returned to the Lane Quote in Salesforce
Shipment details on the Lane Quote sent to Saia without re-entry
BOL created and labels generated from the FTM shipment record
Saia shipment status surfaced on the FTM record during transit
POD and shipment documents linked to the FTM record via Image API
Outcomes

What Connecting Saia to FTM Makes Possible

Saia rates on the Lane Quote without leaving Salesforce
Customer-specific Saia LTL rate estimates are returned to the FTM Lane Quote when Rate Quote API integration is configured, with accessorials included – no separate saia.com login required to get a rate.
Transit time alongside the rate at quote time
Saia’s Rate Quote API returns transit time alongside the rate estimate. When FTM retrieves a Saia rate, your team sees transit days on the Lane Quote for the same carrier request, without a separate transit time lookup.
BOL and labels from the FTM shipment record
When eBOL integration is configured, the Saia Bill of Lading and shipping labels are generated from the FTM shipment record, keeping the BOL step connected to the Salesforce workflow instead of handled separately in saia.com.
Shipment status on the Salesforce record during transit
When Customer Tracking API integration is enabled, Saia shipment status is available on the FTM transportation record, reducing the need for manual status checks against saia.com while a shipment is in transit.
POD and documents linked to the FTM record
When Image API integration is configured, Saia proof of delivery and shipment documents are retrievable from the FTM record – available to the team handling the shipment in Salesforce without a separate saia.com download step.
Configure only the APIs your operation needs
Saia’s four APIs are independently subscribable – FTM can be configured for Rate Quote only, or any combination through the full lifecycle, based on which APIs are active for your account and what your team needs in Salesforce.
Related

Related FTM LTL Carrier Integrations

R+L Carriers LTL
Estes Express Lines LTL
Ward Transport LTL
FedEx Freight LTL
Saia FAQ

Common questions about the Saia LTL integration in FTM.

The FTM team can help scope which Saia APIs are right for your account.

Talk to a Specialist
Saia documents REST APIs for rate quoting, eBOL creation, shipment tracking, and image/document retrieval – available for FTM integration. These include the Rate Quote REST API (returns LTL rate estimates and transit time), the Customer Tracking REST API (returns shipment status after dispatch), the eBOL REST API (creates electronic Bills of Lading with pallet and package labels), and the Image REST API (retrieves shipment documents including POD). Each requires a separate subscription from Saia’s developer portal. The specific APIs active for a given FTM deployment depend on which your Saia account has subscribed to.
Yes – this is available for integration. Saia’s Rate Quote REST API returns customer-specific LTL rate estimates using your Saia Secure account credentials. Rates reflect origin, destination, weight, freight class, and any applicable accessorials. Transit time is included in the response. Where customer credentials are configured, the API returns account-specific negotiated pricing. Saia’s Rate Quote API can return rate estimates without a Saia Secure account, though customer credentials may be used where applicable for account-specific rating. Rates are estimates at time of request and are not guaranteed – a new request may be needed to confirm pricing before tendering.
Yes – available for integration. Saia’s eBOL REST API creates the electronic Bill of Lading, generates the PDF document, and produces pallet and package shipping labels. FTM can integrate eBOL creation from the shipment record so the BOL and labels are generated without navigating to saia.com separately. This requires an active eBOL API subscription from Saia’s developer portal.
Saia provides electronic pickup scheduling for customers. FTM can integrate pickup scheduling where Saia provides an approved programmatic interface for the customer account. Contact the FTM team to confirm whether a supported electronic pickup path is available for your specific account setup.
Yes – available for integration. Saia’s Customer Tracking REST API returns shipment status after the carrier has taken possession of the freight. Authentication uses Saia Secure credentials. FTM can integrate tracking to surface Saia shipment status on the FTM transportation record in Salesforce. This requires an active Tracking API subscription from Saia’s developer portal.
Yes – available for integration. Saia documents an Image REST API for shipment document retrieval, including proof of delivery and BOL images. FTM can integrate document retrieval to surface Saia documents on the FTM transportation record without requiring a separate login to saia.com. This requires an active Image API subscription from Saia’s developer portal.
Yes. Saia Guaranteed is a documented service offering with Standard by 12 PM, Standard by 2 PM, and Standard by 5 PM delivery options. When available for your account and applicable lane, these service levels can be included in the Saia Rate Quote API response. Your Saia account configuration determines which guaranteed service tiers are available for rating.
You need an active Saia customer account and API key subscriptions for each Saia API you want to enable – obtained from Saia’s developer portal at saiaprodapi.developer.azure-api.net. Each of the four APIs (Rate Quote, Tracking, eBOL, Image) requires a separate subscription. Contact the FTM team at [email protected] to discuss which APIs are relevant to your operation and how to configure the integration in your FTM deployment.
Saia LTL Freight + FTM

Connect Your Saia Workflow to FTM.

Manage Saia LTL rates, BOL, tracking, and documents from the Salesforce transportation record. Tell us which APIs your operation needs, including proof-of-delivery retrieval. We will review the capabilities active for your Saia account and how to configure them in FTM.

Book Executive Demo Explore FTM Platform
A Saia customer account, Saia Secure account, and API key subscriptions for each API are required. Contact [email protected] to discuss integration scope for your Saia account.

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