Skip to content
Home » Highway Load Lock

Highway Load Lock

Highway LoadLock Integration for Secure Rate Cons | FTM
Highway LoadLock Integration

Rate Confirmations That Reach Verified Carriers. With A Full Audit Trail.

The Highway LoadLock integration secures rate confirmation delivery directly from FTM. Instead of sending a rate con by email, FTM routes it through LoadLock, where it is designed to reach verified carrier contacts. Who accessed it, from where, and when is returned to the FTM Load record as a complete audit trail.

Book Executive Demo See Highway Carrier Vetting
From Load record to verified delivery
FTM Load Record
Rate con attached, carrier contact set
Send via Load Lock
Button on Load record sends through Highway
Highway LoadLock
Designed for verified carrier contacts
Verified Carrier Contact Opens Rate Con
Identity matched against Highway network
Audit Trail Returned to FTM Load Record
Who, where, when, stored in Salesforce
14 days
Typical core go-live
110+
AppExchange reviews
4.9
FTM AppExchange rating
Salesforce
Native, no middleware
Load-specific rate confirmation protection

FTM Manages The Load. LoadLock Secures How The Rate Confirmation Reaches The Carrier.

For example, rate confirmation fraud can happen when a bad actor intercepts a rate con and attempts to steal a load by posing as the carrier. As a result, LoadLock adds a verification layer between FTM and the carrier contact without changing how your operations team works in Salesforce.

FTM Manages
Load creation, dispatch, and carrier assignment
Rate confirmation document attached to Load record
Carrier contact email on Load record
Load record stores the delivery audit trail from Highway
Load and carrier data remain in Salesforce throughout
LoadLock Provides
Secure rate confirmation delivery channel
Recipient identity verified before delivery
Access log: who opened, where, when
Verified contact flag (matched to Highway network)
Validated carrier dispatch contacts in the Highway network
What LoadLock Protects Against
For example, load phishing is a tactic where bad actors intercept rate confirmations and attempt to steal loads by posing as the legitimate carrier. LoadLock is designed to restrict rate confirmation access to contacts verified through Highway. Then, the carrier contact email on the Load record is matched against Highway’s verified network before delivery proceeds.
Load-level workflow

From Load Record To Verified Delivery. The Audit Trail Returns To FTM.

First, LoadLock is triggered from the FTM Load record using the Send via Load Lock button. Then, the dispatcher triggers the workflow directly from the FTM Load record without leaving Salesforce. After that, the rate confirmation routes through Highway, is delivered to a verified carrier contact, and the access record returns to Salesforce automatically.

Load Record Ready in FTM
Rate con attached, carrier contact email populated
Dispatcher Clicks Send via Load Lock
Button on the Load record in Salesforce
Highway Verifies Recipient Identity
Contact matched against Highway verified network
Rate Confirmation Delivered Securely
Carrier receives access-controlled rate con link
Audit Trail Stored on FTM Load Record
Status, access contact, location, timestamp in Salesforce
However, the rate confirmation is the same document your team has always sent. LoadLock changes how it is delivered, not what it contains. Legitimate carriers receive it through a standard, access-controlled link.
The Load record after delivery

The Access Audit Trail Lives On The FTM Load Record

After a rate confirmation is sent through LoadLock, the delivery status and access information returned by Highway are stored directly on the FTM Load record in Salesforce. As a result, your team can see who accessed the rate con, from where, and when without leaving FTM.

FTM Load Record
LoadLock Delivered
Load information
Load Number
FTM-2026-08142
Carrier
Summit Freight Solutions
Carrier Email
[email protected]
Origin
Chicago, IL
Destination
Nashville, TN
Pickup Date
Aug 20, 2026
LoadLock delivery status
Delivery Status
Accessed
Verified Contact
Yes
Accessed By
M. Torres (Highway verified)
Access Location
Chicago, IL
Accessed At
Aug 18, 2026 at 9:42 AM
Delivery ID
LL-4829103A
Send via Load Lock

In addition, the delivery status, verified contact flag, access location, and timestamp returned by Highway are stored on the FTM Load record. Your operations and compliance teams can access this information inside Salesforce throughout the life of the load.

Complete Delivery History Without Leaving FTM
In addition, every LoadLock access event is recorded by Highway and returned to FTM. Operations managers and compliance teams can review the full delivery history of any rate confirmation from the Load record, with no need to log into Highway separately.

Field labels shown are illustrative. Status values and field availability depend on Highway’s response for each delivery and your implementation.

Why load-level rate confirmation security matters

Carrier Vetting Gets A Carrier Into Your Network. LoadLock Protects Each Transaction After That.

Vetting a carrier at onboarding reduces the risk of working with an unqualified carrier. But load phishing happens after onboarding: a bad actor intercepts a rate confirmation sent for a legitimate load. LoadLock addresses that moment specifically.

Rate con targeted to verified carrier contacts
The rate confirmation does not reach unverified recipients. Highway validates the contact before delivering the document, adding a verification step between dispatch and the carrier.
Full access record for every rate con sent
Highway logs who accessed the document, from where, and when. That record returns to the FTM Load, giving compliance and operations teams a documented trail for every transaction.
Triggered from inside FTM, no platform switching
The Send via Load Lock button runs from the Salesforce Load record. Dispatchers do not leave FTM to send a secure rate con. The delivery result returns to the same record.
Transparent to legitimate carriers
Verified carriers receive the rate confirmation through a standard access-controlled link. LoadLock does not change the carrier experience for legitimate contacts already in Highway’s network.
Before and after

What Changes With The Highway LoadLock Integration

By contrast, sending a rate confirmation by email has no delivery verification, no access record, and no way to confirm the right person received it. As a result, LoadLock adds those layers without changing how dispatchers work in FTM.

Rate con sent by email
No verification that the right person received the rate con
No record of who opened it, from where, or when
Document accessible to anyone who intercepts the email
No audit trail on the Load record
Disputed transactions harder to investigate
Rate con sent via LoadLock from FTM
Designed to reach Highway-verified carrier contacts
Access log returned to the FTM Load record
Document access controlled by Highway verification
Full delivery history on the Load record in Salesforce
Access events available to support investigation and response
LoadLock and Highway carrier vetting

Highway Vets The Carrier. LoadLock Protects Each Load They Work.

The FTM Highway carrier vetting integration checks carrier identity and fraud risk during onboarding. Meanwhile, Highway LoadLock is a separate product that applies verification at the transaction level each time a rate confirmation is sent. Therefore, the two integrations address different points in the freight workflow.

Two integrations, two moments of protection
Carrier-level vetting at onboarding. Load-level delivery protection per transaction.
Highway carrier vetting runs when a new carrier is added to your network. LoadLock runs each time you send a rate confirmation for a load. Using both provides protection at onboarding and at each transaction throughout the carrier relationship.
See Highway Carrier Vetting
Highway Carrier Vetting
Carrier identity and fraud risk at onboarding
When it runs
When a carrier is added or reviewed
What it checks
Carrier identity, fraud indicators, vetting data
Highway LoadLock
Rate confirmation delivery protection per load
When it runs
Each time a rate confirmation is sent
What it provides
Verified delivery, access log returned to FTM
Business outcomes

What Brokers Gain From Load-Level Rate Confirmation Protection

Rate cons that reach verified contacts
LoadLock is designed to restrict rate confirmation delivery to contacts verified through Highway’s network. The document does not reach unverified recipients, helping reduce the risk of load phishing.
A documented audit trail for every transaction
Who opened the rate confirmation, from where, and when is recorded by Highway and returned to the FTM Load record. Compliance and operations teams have this history available inside Salesforce.
No workflow disruption for dispatchers
The Send via Load Lock button is on the FTM Load record in Salesforce. Dispatchers do not need to switch platforms, log into Highway, or change how they manage loads. The secure delivery step is built into the existing workflow.
Delivery data connected to the Load record
Delivery status, access events, and the verified contact flag are stored on the FTM Load record. Transportation data and delivery verification history stay in one place throughout the life of the load.
Supports response to disputed transactions
When a load is disputed or a fraud claim is investigated, the Highway access trail provides a documented record of document delivery and access events that can support your team’s response.
Complements carrier vetting without replacing it
LoadLock works alongside the Highway carrier vetting integration. Carrier-level identity checks at onboarding and load-level delivery verification per transaction cover different moments in the freight workflow.
Related capabilities

Related FTM Capabilities

Highway
SaferWatch
RMIS
Carrier Onboarding
LoadLock FAQ

Questions about Highway LoadLock and secure rate confirmation delivery in FTM.

For questions about activation or your Highway account, a specialist can help.

Talk to a Specialist
Highway LoadLock is a secure rate confirmation delivery product from Highway. Instead of sending a rate confirmation by email, LoadLock routes the document through Highway’s verification layer, where it is designed to reach verified carrier contacts. Highway records who accessed the document, from where, and when, and that information is returned to the FTM Load record.
The Highway carrier vetting integration checks carrier identity and fraud risk during carrier onboarding. However, LoadLock is a separate product that applies at the transaction level each time a rate confirmation is sent for a specific load. Therefore, they address different points in the workflow and can be used together.
If the carrier email on the Load record does not match a Highway-verified contact, LoadLock flags this and the delivery may not proceed to an unverified recipient. FTM will surface this result on the Load record. For carriers not yet in Highway’s network, contact Highway or the FTM team for guidance on your options.
For legitimate carriers already in Highway’s verified network, the experience is straightforward. They receive a link to the rate confirmation and access it through a standard interface. LoadLock is designed to be transparent to verified carriers while adding a verification layer that protects against unverified access.
The delivery status, verified contact flag, access contact information, access location, and timestamp returned by Highway are stored on the FTM Load record in Salesforce. Your team can access the full delivery history from the Load record without leaving FTM or logging into Highway.
You need an active Highway account with Load Lock enabled. The FTM team handles the Salesforce configuration once Highway credentials are provided. Email [email protected] to begin, and the FTM team will confirm timelines after reviewing your setup.
Instead, LoadLock augments rather than replaces your rate confirmation process. Instead of attaching a rate con directly to an email, you send it through Highway’s secure delivery channel. The carrier receives an access-controlled link. The rate confirmation content is the same; the delivery method provides an additional verification and audit layer.
Secure rate confirmation delivery

See A Rate Confirmation Sent Through LoadLock From A Live FTM Load Record

Tell us how many rate confirmations your team sends each week. We will show the Send via Load Lock button in a live Salesforce org, walk through how Highway verifies the recipient, and show where the delivery audit trail appears on the Load record.

Book Executive Demo See Highway Carrier Vetting
Configuration timeline depends on your Salesforce environment and Highway account. Requires an active Highway account with Load Lock enabled.
Let's Talk!

Thanks for stopping by! We're here to help, please don't hesitate to reach out.

Watch 3-Min Demo
↑